Frequently Asked Questions
For any additional questions, please reach out to support@sky-rx.co.
About Sky RX
Do I need a prescription to use Sky RX?
No, you do not need a prescription. The physicians on the Sky RX platform will write a prescription if they deem it safe and appropriate after your online visit.
Can I use any pharmacy?
Yes. If you choose the Sky RX Pharmacy Network, we'll ship your medication to you directly in our discreet packaging, for free. We also offer customer support 365 days a year. You can use your own pharmacy, although it can be twice the price. It's also important that your pharmacy is able to receive e–prescriptions.
Why is Sky RX only available in certain states?
In order to prescribe medicine, a physican has to be licensed in the state where the patient is located. So, SkyRx is only available in the states where physicians on the Sky RX platform are licensed. But we're expanding rapidly. If we're not available in your state, please email support@sky-rx.co and we'll put it at the top of our to–do list.
What states is Sky RX available in?
We are adding new states constantly, so check back frequently. Also, when you create an account and enter your zip code, we will know the state you reside in and reach out to you when that state is supported.
States Supported:
- FLORIDA
- PENNSYLVANIA
- NEW YORK
- ILLINOIS
- COLORADO
- WYOMING
- MINNESOTA
- IOWA
- RHODE ISLAND
- MASSACHUSETTS
- CONNECTICUT
- OHIO
- NORTH DAKOTA
- SOUTH DAKOTA
- MARYLAND
- MISSOURI
- NEW MEXICO
- MISSISSIPPI
- OKLAHOMA
- TEXAS
- UTAH
- KANSAS
- MAINE
- NEBRASKA
- NEW HAMPSHIRE
- VERMONT
- OREGON
- NEVADA
- GEORGIA
- SOUTH CAROLINA
- ARIZONA
- MICHIGAN
- IDAHO
- WISCONSIN
- CALIFORNIA
- WASHINGTON
- MONTANA
- INDIANA
- KENTUCKY
- TENNESSEE
- NORTH CAROLINA
- VIRGINIA
- WEST VIRGINIA
- LOUISIANA
- ARKANSAS
- NEW JERSEY
- DELAWARE
- HAWAII
- ALASKA
- DISTRICT OF COLUMBIA
- ALABAMA
Who are the doctors on the Sky RX platform?
All of the physicians on the Sky RX platform are U.S. Licensed physicians. Each doctor undergoes an extensive background check and license verification process.When you message or talk with a physican on the SkyRx platform you can see their medical license and credentials anytime you want.
Is my information safe?
We take privacy and the security of your information very seriously. We've designed the Sky RX platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.
Please read our Privacy Policy for more details.
Telehealth
Do I need to see a doctor in-person to use Sky RX?
In order to receive treatment from Sky RX, you need to have seen a physician within the last 3 years. If you haven't been to the doctor in the past three years you're not a good fit for Sky RX's service.
Is it legal to prescribe medication online?
Yes. Sky RX has built telemedicine technologies to enable physicians to practice medicine and take care of patients remotely. Every doctor you interact with is licensed to prescribe medicine and treat patients in your state and complies with all governing medical laws in the US. If you have feedback about the platform or a complaint regarding a physician on the Sky RX platform, please email support@sky-rx.co.
Is this a safe way to receive treatment?
Physicians on the Sky RX platform depend solely on the information you provide during your visit and via questionnaire, secure chat, or phone.
Physicians on the Sky RX platform depend solely on the information you provide during your visit and via secure chat, or phone. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it's necessary to read the personalized treatment plan your doctor created before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.
How quickly will a doctor review my initial history?
After your online visit a doctor will complete their initial review of your medical history usually within 24 hours.
If you've been waiting longer than this, please email support@sky-rx.co and we'll take care of it.
Does Sky RX replace my primary care physician?
Sky RX is a complement to — not a replacement of — your primary care physician (PCP). So it's important to keep your PCP and any other physicians involved in your care, up to date with your care in the Sky RX network. You can head to your account and message the medical support team any time you want to share your medical information with your PCP or other doctors.
Does everyone have the chance to talk to a doctor?
Absolutely. After you complete your initial dynamic onboarding you can message a physician any time you have a question. Also, if you want to chat with the doctor via a secure phone call, message our medical support team and we'll make it happen.
It's an emergency, what do I do?
In an emergency, please call 911 immediately.
Why do you need a picture of my ID and a separate picture?
Your doctor will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:
!. A photo of your government–issued ID. Must include:
- First & Last name
- Photo
- DOB
- ID expiration date (cannot be expired)
2. A clear photo of your face. Cannot include:
- Sunglasses, hats, or other facial obstructions
- Family photos
- Filters
- Pictures of a picture
We'll use these photos only to confirm that the pictures match each other. If you have any questions about how to upload your photos please email support@sky-rx.co
Cost and Services?
Your online visit cost is included in the price of the medication. If a physician determines you're not a good candidate for telemedicine, or the medication you requested, you'll get a full refund.
Is Sky RX covered by insurance?
Services on the Sky RX platform are not covered by insurance.
How do I pause or cancel my orders?
Our shipments come either monthly or quarterly (every 3 months) depending on what you choose during your online visit. If regular shipments are not right for you, you can switch to on–demand shipments after you receive your first order.
Can I return my shipment?
Unfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription, please contact us at support@sky-rx.co.
How much does the medication cost?
If prescribed, the cost of treatment depends on the type of medication and the amount of medication you receive. Prices at your local pharmacy may vary and are often twice the cost of the Sky RX Pharmacy Network.
Do I need to be home to sign for my order?
Signatures are not required upon delivery for the convenience of our members.
When will I receive my order?
Once your order is shipped you will receive an email link to track your shipment. Orders are only able to be shipped on weekdays; orders placed after 4:30 PM EST will ship the next business day, except for our refrigerated products, which only ship on Monday-Wednesday.
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855-759-7979
13827 Sprague Ln, Draper, UT 84020
support@sky-rx.co
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